By Doh James Sonkey
A workshop on quality service and the coverage of electronic communication service in Came-roon took place on Tuesday, December 13, 2022 at the Yaoundé Hilton Hotel under the chair-manship of Posts and Telecommunications Minister, Minette Libom Li Likeng.
Moderated by Independent Consultant and former Deputy General Manager of MTN Cameroon, Jean Claude Ottou, the workshop enabled participants to brainstorm on ways to better serve cus-tomers with the best quality service.
Welcoming participants at the workshop, the President of the Association of Mobile Telephony Operators in Cameroon, the CEO of MTN Cameroon, MitwaNg’ambi said the workshop is hold-ing under the theme “challenges and perspective of quality service of telecommunications in Cameroon.” “We want to boost our delivery of optical quality services to users and to do this, we need to reflect and look to find lasting solutions to the challenges that are impacting quality of service today.” She added.
talking to reporters
The Director General of the Telecommunications Regulation Board, Prof Philemon Zo’oZame delivered an expose on the exigencies of quality service in an ever-changing telecommunication environment.
In her opening speech, the Minister of Posts and Telecommunications, Minette Libom Li Likeng said the question of quality service is indispensable in Cameroon. “It is a determinant factor. The adoption of quality service chart, annual audit of quality service of each operator will be pre-sented each year.
The General Manager of Orange Cameroon, Patrick Benon later in the workshop presented an expose on the sector contribution to ecosystem development in Cameroon. He told reporters that, “We are operators, all interconnected to succeed in the mission of providing quality service to our customers. The objective of this workshop today is to work with all the stakeholders including the historic operator, the regulator who all have key roles to play and the Ministry of P&T with a supervision role. The others have roles that can impact our services for example, a representative of the Ministry of Public Works whose work can affect our services, representative of the Ministry of Water Resources and Energy which supplies public power and can affect our services. We have an ambitious investment plan to improve quality service. It is this quality service that will touch the voice, internet and other value-added services which are on our network. We have a training programme for our staff and regular measures to satisfy our customers. For Orange Cameroon, it is very important to deliver the best quality of services to our customers. And to achieve this, we have to work together. Our network is actually interconnected with other private operators but also we depend on incumbent operator Camtel to provide some services and infrastructures.”
The workshop ended with the adoption of recommendations to better the future of quality service in the telephony sector in Cameroon.