BY NDUMBE BELL JOSEPH GASTON IN DOUALA
A readout originating from the leading mobile telephony MTN Cameroon, has appreciated the loyalty of its subscribers across the nation and expressed the determination to provide best customer experiences.
In the readout signed by the CEO Mme MITWA NGAMBI it is quoted as saying that “thank you for the trust you have placed in MTN Cameroon over the years… and I know that if we are not at our lest, you cannot be either”.
MTN Cameroon acknowledged the difficulties faced by customers in the last couple of weeks and has reportedly taken steps or measures to redress the situation or improve services. In a six-point plan the mobile telephony has stated that “from Thursday May 11, 2023, your unused or last data volume in the event of network unavailability will be refunded to you in the days following the incident”, of which a message will be sent to the customer containing other details.
Another area of concern as stated by the readout is the acceleration of implementing their2023 network investment plan which, they say, has been forwarded to the Telecommunication Regulatory Agency (TRA) and the ministry of Telecommunication that is meant to provide a better quality of customer experience.Also included is their intention to inform subscribers on a regular basis as they upgrade their networks from community to community while feedbacks will be highly appreciated. Digital platforms showing coverage maps from 2G to 4G will be installed.
MTN Cameroon is also to launch within this month a Consumer Advisory Council “that will assist us in assessing the impact that these measures will have on the quality of your experience with us”. They also claim to have brought down prices to 70 percent cut over an eight-year period while they remain solution-thirsty to all stakeholders.